Refund Policy

REFUND POLICY

This Refund Policy explains the general terms and conditions applicable to refunds for travel bookings and services made through BookTripz.

Refund eligibility, amount and processing time may vary depending on the type of service booked and the terms and conditions of the relevant airline, hotel, transport operator, visa service provider or other third-party supplier.

1. GENERAL REFUND TERMS

Refunds will be processed only where the booking or service is eligible for a refund under the applicable booking terms and cancellation policy.

The refund amount may be subject to cancellation charges, service charges, administrative fees, payment gateway charges and other applicable deductions.

2. REFUND ELIGIBILITY

Refund eligibility may depend on:

The type of service booked

The cancellation date

The cancellation policy applicable to the booking

The terms of the airline, hotel, transport operator or other service provider

Whether the booking is refundable or non-refundable

Any applicable government, supplier or third-party charges

3. HOLIDAY PACKAGE REFUNDS

Refunds for holiday packages will be processed according to the applicable package cancellation terms and the policies of the relevant service providers.

Non-refundable components, cancellation charges, supplier penalties and service charges may be deducted from the refundable amount.

4. FLIGHT BOOKING REFUNDS

Flight refunds are subject to the fare rules and refund policies of the relevant airline.

Airline cancellation charges, fare restrictions, service fees and other applicable deductions may apply.

Some flight tickets may be completely non-refundable.

5. HOTEL BOOKING REFUNDS

Hotel refunds are subject to the cancellation and refund conditions of the selected hotel and booking rate.

Non-refundable hotel bookings may not be eligible for a refund.

6. BUS, CAB AND OTHER TRANSPORT REFUNDS

Refunds for bus, cab and other transport bookings will be processed according to the applicable operator's policies and booking terms.

Applicable cancellation charges or deductions may apply.

7. VISA SERVICE REFUNDS

Visa service fees, government fees, embassy fees, application centre fees and third-party charges may be non-refundable depending on the service terms and stage of processing.

Visa rejection does not automatically guarantee a refund of all amounts paid.

Visa approval or rejection is determined by the relevant embassy, consulate or government authority.

8. REFUND PROCESSING TIME

Once a refund is approved and processed, the amount may take additional time to reflect in the customer's account.

Processing time may vary depending on the payment gateway, bank, airline, hotel, transport operator or other third-party service provider.

BookTripz is not responsible for delays caused by banks, payment gateways or third-party service providers.

9. METHOD OF REFUND

Where applicable, refunds will generally be made to the original payment method used for the booking.

In certain circumstances, an alternative refund method may be used after appropriate verification.

10. PAYMENT REVERSAL OR FAILED TRANSACTIONS

If an amount has been debited from a customer's account but the booking has not been successfully confirmed, the transaction may be subject to verification and reconciliation.

Any eligible refund or reversal will be processed according to the applicable payment provider and booking procedures.

11. NO REFUND IN CERTAIN CASES

Refunds may not be available in cases including:

Non-refundable bookings

No-show bookings

Expired or unused services

Cancellation after the applicable deadline

Customer failure to provide required information

Violation of applicable booking terms

Charges imposed by third-party service providers

12. REFUND REQUESTS

Customers may contact BookTripz to request information regarding an eligible refund.

Customers should provide relevant booking details and payment information required for verification.

13. POLICY UPDATES

BookTripz reserves the right to update or modify this Refund Policy from time to time.

Any updated version may be published on this page.

14. CONTACT US

For refund-related questions or requests, customers may contact BookTripz through the contact details available on the website.