Cancellation Policy

CANCELLATION POLICY

This Cancellation Policy explains the general terms and conditions applicable to the cancellation of bookings and travel services made through BookTripz.

Cancellation terms may vary depending on the type of service booked and the policies of the relevant airline, hotel, transport operator, activity provider, visa service provider or other third-party supplier.

1. GENERAL CANCELLATION TERMS

Customers may request cancellation of a booking by contacting BookTripz through the available customer support channels.

A cancellation request will be considered received only after it has been acknowledged by BookTripz or the relevant service provider, where applicable.

Cancellation charges and refund eligibility will depend on the cancellation terms applicable to the specific booking.

2. HOLIDAY PACKAGE CANCELLATION

Cancellation charges for holiday packages may vary depending on:

The date of cancellation

The travel date

The hotel and accommodation policy

Transportation and transfer arrangements

Activities and sightseeing arrangements

Supplier and service provider policies

Any non-refundable components of the package

The applicable cancellation terms will be communicated to the customer at the time of booking or as specified in the booking confirmation.

3. FLIGHT BOOKING CANCELLATION

Flight cancellation and refund conditions are subject to the fare rules and policies of the relevant airline.

Airline cancellation charges, fare restrictions, service charges and other applicable deductions may apply.

Some tickets may be non-refundable or may have limited refund eligibility.

4. HOTEL BOOKING CANCELLATION

Hotel cancellation terms depend on the hotel's cancellation policy and the conditions of the selected rate.

Some hotel bookings may be refundable, partially refundable or completely non-refundable.

Any applicable hotel cancellation charges will be deducted according to the booking terms.

5. BUS, CAB AND TRANSPORT CANCELLATION

Cancellation policies for bus, cab and other transportation bookings may vary depending on the respective transport operator and booking conditions.

Applicable cancellation charges may be deducted from any eligible refund.

6. VISA SERVICE CANCELLATION

Visa assistance or service fees may be subject to specific cancellation terms.

Government fees, embassy fees, application centre charges, third-party fees and service charges may be non-refundable, depending on the stage of processing and applicable policies.

Payment of visa service fees does not guarantee visa approval.

7. NON-REFUNDABLE BOOKINGS

Certain bookings, services, special offers, promotional fares, hotel rates, activities or other travel products may be non-refundable.

Customers are advised to carefully review the cancellation and refund terms before making a booking.

8. REFUND PROCESSING

Where a refund is approved, the refund will generally be processed through the original payment method or another suitable method, subject to applicable payment and service-provider procedures.

Refund processing time may vary depending on the airline, hotel, transport operator, payment gateway, bank or other service provider.

BookTripz is not responsible for delays caused by third-party service providers or financial institutions.

9. NO-SHOW

If a customer does not use a confirmed service without cancelling the booking according to the applicable cancellation terms, the booking may be treated as a no-show.

No-show charges or complete loss of the booking amount may apply depending on the service provider's policy.

10. CANCELLATION BY SERVICE PROVIDER

If a service provider, airline, hotel, transport operator or other supplier cancels or changes a service, the available options will be handled according to the applicable service-provider terms and conditions.

11. CANCELLATION DUE TO UNFORESEEN EVENTS

Cancellations or changes caused by events beyond reasonable control, including natural disasters, severe weather, strikes, government restrictions, political situations or other force majeure events, will be handled according to the applicable supplier policies and circumstances.

12. HOW TO REQUEST A CANCELLATION

To request a cancellation, customers should contact BookTripz using the contact details available on the website and provide the relevant booking information.

Customers should request cancellation as early as possible to understand the applicable charges and refund conditions.

13. POLICY UPDATES

BookTripz reserves the right to update or modify this Cancellation Policy from time to time.

Any updated version may be published on this page.

14. CONTACT US

For cancellation-related questions or requests, customers may contact BookTripz through the contact details available on our website.